Frequently Asked Questions
Take a look at some of the most frequently asked questions by our customers in the past. You might just find the answer you are looking for before calling us. If you don't, give us a ring on 01269 495 395.
About Our Services
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- What types of devices do you repair?
- We specialise in repairing computers, tablets, phones, and game consoles. We have particular expertise with Apple laptops and MacBooks, though we work on all major brands and device types.
- What's your success rate?
- We maintain a 99% successful repair rate, which reflects our commitment to quality service and expertise. If we can't fix your device, there's no charge for the repair attempt.
- Do you offer on-site repairs?
- Yes! We provide on-site repairs within a 25-mile radius of Ammanford, Carmarthenshire. We also offer emergency and out-of-hours repairs when needed.
Pricing & Payment
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- How much do repairs cost?
- Our labour rate is £50 per hour, with a 55% markup on parts. We'll always provide a clear quote before proceeding with any work, so there are no surprises.
- When do I need to pay?
- If a diagnostic is needed then full payment is required upon completion of the repair. However, if the repair work is known such as a Screen Repair on a Smartphone, then this can be charged upfront, or after completion. We accept various payment methods for your convenience.
- What if the repair costs more than my device is worth?
- We'll always inform you upfront if repair costs would exceed replacement value, so you can make an informed decision about whether to proceed.
Process & Timing
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- How long do repairs typically take?
- Most repairs take around 2 hours to complete. However, if we need to order parts, repairs are typically scheduled 24 hours after parts arrive (we use next-day delivery from our suppliers).
- How many devices can you handle at once?
- Our workshop can handle 2-3 device repairs per day, ensuring each receives proper attention and thorough testing.
- Will you keep me updated on progress?
- Absolutely! We provide progress updates via email throughout the repair process.
- What's involved in diagnostics?
- We perform a 1-hour diagnostic assessment before providing a quote. If you decide the repair isn't economical, you'll only pay for the diagnostic time.
Quality & Warranty
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- Do you offer a warranty?
- Yes! We provide a 6-month warranty on our service work. This covers our workmanship, though it doesn't extend to the parts themselves.
- How do you ensure quality?
- Every device undergoes thorough in-house testing before being returned to you. We also perform comprehensive functionality testing on all device types, which adds 15-30 minutes to each repair but ensures everything works properly.
- What types of parts do you use?
- We use a mix of OEM (original manufacturer) and high-quality third-party parts. OEM parts offer the best quality and customer confidence, while third-party options provide cost savings. We'll discuss the best option for your specific situation.
Business Information
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- What are your operating hours?
- We're open Monday to Friday, 8am to 5pm. Emergency and out-of-hours repairs can be arranged when needed.
- What area do you cover?
- We serve customers within a 25-mile radius of Ammanford, Carmarthenshire, for on-site services. We can provide our great repair service from our workshop to anywhere in the UK.
- Do you handle business customers?
- Yes! We provide services for both individual customers and businesses, with the same high standards of quality and reliability.
Data & Security
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- Is my data safe during repairs?
- Absolutely. We take data protection seriously and follow strict protocols to ensure your personal information remains secure throughout the repair process.
- What if you can't recover my data?
- While we focus primarily on hardware repairs, we understand how important your data is. We'll always discuss data recovery options and limitations upfront.
Environmental Responsibility
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- What happens to old or unrepairable devices?
- We follow WEEE (Waste Electrical and Electronic Equipment) standards for proper disposal of electronic waste, ensuring environmental responsibility.
Getting Started
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- How do I book a repair?
- Simply get in touch with us to discuss your device issues. We'll arrange either a workshop appointment or on-site visit depending on your needs and location.
- What should I bring for a repair?
- We will need your device and any relevant cables or chargers. If you remember any specific error messages or symptoms, that information helps us diagnose issues more quickly.
- Why choose AVCS over other repair services?
- We offer a premium service with a 99% success rate, 6-month warranty, local expertise, and genuine commitment to quality. We started AVCS because we believe customers deserve better service than what's typically available. Your peace of mind is our priority.